Pensioners are being urgently warned to stay vigilant as Winter Fuel Payment scams surge by more than 150% across the UK.
Criminals are posing as government officials, attempting to steal money and personal information from elderly citizens ahead of next month’s payments.
Why Winter Fuel Payment Scams Are Rising
According to official data, scam reports jumped 153% in the final week of September 2025 compared to the previous week.
This increase comes just before Winter Fuel Payments are due to hit pensioners’ bank accounts between mid-November and December 2025.
Scammers are exploiting the timing by sending fake text messages and emails, claiming recipients must “apply” or “confirm” their details to receive their payment.
These messages often include links to fraudulent websites that attempt to steal personal or banking information.
Officials have stressed that Winter Fuel Payments are made automatically — no one needs to apply or provide details via text, email, or phone call.
How the Scams Work
These fraudulent schemes typically follow a pattern:
| Scam Type | Description | Red Flags |
|---|---|---|
| Text Messages | Claim to be from DWP or HMRC, asking pensioners to apply for the payment | Contain links or requests for bank info |
| Emails | Fake notifications with official-looking logos | Ask users to click on verification links |
| Phone Calls | Fraudsters impersonate government workers | Create urgency, pressure to provide info |
The Department for Work and Pensions (DWP) has increased efforts to warn pensioners through social media campaigns in partnership with Action Fraud and charities such as Independent Age.
They are also reminding the public to forward scam texts to 7726, a free number that helps block the fraudulent senders.
Government Response and Key Warnings
The government has confirmed that:
- Payments will be made automatically to eligible pensioners — no application is required.
- DWP or HMRC will never ask for bank details by text message or email.
- Suspicious messages should be deleted immediately after being forwarded to 7726.
Work and Pensions Secretary Pat McFadden emphasized that these scams are designed to exploit trust and fear, urging older citizens and their families to remain cautious.
Charities assisting pensioners report that many victims of these scams are already struggling with heating costs and anxiety about winter expenses, making them easy targets for fraudsters.
How to Protect Yourself
- Never respond to messages asking for bank or personal details.
- Forward suspicious texts to 7726 and delete them.
- Avoid clicking links or downloading attachments from unknown senders.
- Check official letters — legitimate payments are always confirmed by post.
- Talk to family or carers about staying alert to scam tactics.
The 153% rise in Winter Fuel Payment scams shows how aggressively fraudsters target pensioners during the winter season.
By spreading awareness and following safety guidelines, older citizens can protect their money and peace of mind. The key message remains clear — don’t reply, don’t click, and don’t share your details.
FAQs
Do I need to apply for Winter Fuel Payments?
No. If you are eligible, your payment will be made automatically — no text or email confirmation is needed.
What should I do if I get a suspicious message?
Forward it to 7726, delete it immediately, and do not click on any links or reply.
When will the Winter Fuel Payments be made?
Payments will be made automatically between mid-November and December 2025, and eligible pensioners will receive a confirmation letter beforehand.